Frequently Asked Questions
Outdoor Blinds
How are Ziptrak® outdoor blinds different from other brands?
Ziptrak® is the original track-guided blind system invented in 1999 and popularised track guided systems.
With a track record of over 20 years, Ziptrak® is the number one brand of outdoor track-guided blinds in Australia because the product has shown itself to be effective, reliable and durable. Businesses like hotels and restaurants rely on Ziptrak® blinds for their durability and strength.
Ziptrak® pioneered the SuperSpring manual system, which allows users to move blinds easily and quickly. There are no cords, cranks or pulleys required. Simply push or pull the bottom bar to leave it at any height. For those looking to have motorised blinds, Ziptrak® can also be motorised, with a choice of motors from Somfy or Dooya.
Ziptrak® blinds also feature the patented side spline, which holds the fabric in the track more securely than others. Using a Cordura fabric for the spline, the fabric is then high-frequency welded (not heat welded) to both sides of the fabric, covering a whopping 23mm of fabric surface area, on both sides. Our extremely strong side spline helps to reduce the likelihood of jamming and ensures a smoother operation even in windy conditions, and is one of the reasons why Ziptrak® is one of the toughest systems in the market.
Ziptrak’s dedication to innovation is apparent in its continued push to make the blind stronger, more durable and lower maintenance.
One of our most recent innovations includes the “PestOut Pelmet”, which features a brush insert, which brushes & cleans your blind fabric every time you move it. It also prevents flying insects from entering and building nests in the pelmet.
If you have a wide balcony, you’ll be happy to know that our Ziptrak® PanoView blinds can go up to 6m wide, even for high-rise developments. That means you can have a single blind, with no post in between obstructing your view.
These are just some of the excellent and unique features that set Ziptrak® apart.
How do I know I’m receiving a genuine Ziptrak® product?
When you are seeking out Ziptrak® with all of its advanced product features and benefits, be sure to:
- Use this website to contact a retailer
- Ask your retailer if they sell the official Ziptrak® system
- Ask that your quotation and invoice include the Ziptrak® brand name
- Once installed, ensure you’ve received the genuine Ziptrak® system by checking you have the correct parts
Click here to learn more.
Can Ziptrak® outdoor blinds be locked?
Yes. For manual blinds, the bottom bar can be locked into position with two locks at the bottom left and bottom right, in order to keep the blind fully down and secured in high winds. If you are outside of the outdoor area and you would like to be able to unlock the blind, ask your retailer for a “reverse lock” addition to your centre-lock-release system. This will allow you to operate the centre-lock-release which faces the inside of your entertaining area, even when you are on the outside.
These locks are not designed for use as a security measure. The blind system should not be used as barriers for babies or children. Do note that the centre-lock-release mechanism is not child-proof.
If you have a motorised blind, you do not need a lock, as the blind can only be moved by the motor.
What are your tracks and posts made of? Will they rust over time?
They are made of aluminium, with a powder-coated finish. With high-quality aluminium components and stainless steel screws, your Ziptrak® outdoor blinds will stay rust-free, and endure even the harshest outdoor conditions.
Will Ziptrak® blinds reduce external noise?
It depends on the blind fabric that you choose. Porous fabrics do not provide a significant reduction of external noise. For ClearView® PVC, preliminary tests at one test site with high traffic noise have indicated a 30% reduction in external noise (5 to 6dB), resulting in a noticeable difference. We are still conducting acoustic tests on the different non-porous fabrics that we offer. Stay tuned.
Will Ziptrak® blinds keep in cold air completely?
Ziptrak® blinds are very effective in keeping in cold air, but they should not be expected to keep in cold air completely. The amount of cold air that Ziptrak® will preserve will depend on the type of fabric that you choose.
Cold air will escape more easily with porous weave fabrics (estimated up to 40%). On the other hand, non-porous fabrics do not allow air to pass through and will be much better at preserving the cold air within the area. Non-porous materials like ClearView® are popular amongst restaurant owners, who wish to keep their patrons cool while allowing them to enjoy the view.
Will Ziptrak® blinds keep out rain completely?
Ziptrak® blinds are very effective in keeping out the rain, but it does not guarantee 100% water tightness. For track-guided blinds, the amount of rain protection will be largely determined by the fabric you choose. When there is little to no wind, most of the rainwater will simply flow down the exterior surface of the blind and onto the ground.
Porous weave fabrics will allow more water to pass through, especially when there is a strong and direct wind blowing against the blind. Non-porous fabrics will not allow water to pass through, thereby offering better rain protection. However, in heavy rain and windy conditions, some water may still enter via the Ziptrak® system.
What is a Ziptrak® PanoView® blind?
Our PanoView® blinds refer to a type of Ziptrak® outdoor blind that consists of two sections, which are joined at the site to form a single frame without a centre post. This allows homeowners with wide balconies to enjoy unobstructed views.
This innovative method allows us to install very wide blinds of up to 6m widths in high-rise apartments, instead of having multiple narrow blinds. Most elevators and stairwells of high-rise buildings in Singapore can only accommodate blinds of up to 3.4m in width, which effectively limits the width of the blind that can be transported up and installed. This is no longer an issue for homeowners who purchase Ziptrak® blinds, as our retailers can transport the blind up in two sections and join it at the site.
Is PanoView® exclusive to Ziptrak® blinds?
Yes. The PanoView® system was designed and introduced by Ziptrak Pty Ltd and Durablinds Trading Pte Ltd (DBT), in response to the unique needs of the Singapore market.
This innovative solution has gone through extensive R&D and testing, to ensure that it is sturdy in high winds, and features the durability and quality that all Ziptrak® blinds are known for. To our knowledge, there is no other blind that can go up to 6m wide for high floors.
PanoView® is a registered trademark in Singapore.
What is the maximum height possible for the PanoView® system?
Ziptrak’s PanoView® blinds can cover spaces of up to 6m wide and 3.4m high, for both manual and motorised systems.
Do note that for high-rise apartments, factors that affect the maximum width and height of the installation, such as the dimensions of the elevator and stairwell, will need to be considered. We advise booking a consultation with one of our authorised retailers if you require taller installation.
Is having one wide Ziptrak® PanoView® blind more expensive than having two Ziptrak® blinds?
It will depend on the size of the blind required. For example, for balconies that are between 3.2m to 4.8m wide, a single PanoView® blind tends to be more cost-effective than two standard blinds (which comes with a post in between).
Can the PanoView® system be motorised?
Yes, Ziptrak’s PanoView® blinds can be motorised. Best of all, now that you can have one wide blind (instead of multiple narrower ones), you’ll only need one motor. That’s extra savings for you!
Will the PanoView® system be very heavy to move since it’s so wide?
Ziptrak® blinds can be easily operated with one hand, regardless of size, due to the patented Ziptrak® spring-balanced system.
The weight of the fabric is borne by the Ziptrak® SuperSpring®, which means the blind remains light in your hands. SuperSpring® comes in different sizes, and each blind is matched with the appropriate SuperSpring® component, so that it remains light to operate, regardless of size.
Will the PanoView® system sag in the middle since it’s so wide?
For blinds that are wider than 4m, there will be a slight deflection. This is common even in traditional cabled systems or any track–guided system. This deflection at the bottom bar will actually help to straighten the fabric, when the blind is in a partially open position.
Will Ziptrak® PanoView® be weaker since there’s no post in-between?
Ziptrak® blinds have gone through extensive R&D to ensure that they hold up well in extreme weather conditions.
In recent wind load tests conducted by TÜV SÜD PSB, Ziptrak’s PanoView® blinds were proven to be able to withstand a static load equivalent to wind speeds of 260km/hr, for a 2m by 2m blind. This test demonstrates the robustness of Ziptrak® blinds. Do note that fabrics can still become stretched in extremely high winds. To minimise this, we recommend that the blinds be fully retracted in severe weather conditions.
For wide or tall blinds, will there be any fabric joint lines?
This will depend on the height or width of the blind that’s required, versus the roll width of the selected fabric. For example, if the height of the installation is 3000mm or below, and the fabric selected has a roll width of 3000mm, you will not have any joint lines. Most of our fabric selections are in rolls of 3000mm.
If the height or width of the blind exceeds the width of the fabric roll, two pieces of fabric will be joined to make a single piece. A fabric joint will be of the same colour and material; the opaque 20mm joint will only be slightly visible, and the joint line will be very neat.
What is the warranty for Ziptrak® outdoor blinds, including Ziptrak® PanoView®?
We make no distinction between our standard Ziptrak® outdoor blinds and the PanoView® system.
Ziptrak® outdoor blinds are fully guaranteed against defective materials, manufacturing and fabrication defaults. This warranty is provided in Singapore by Durablinds Trading Pte Ltd (DBT), the exclusive distributor of genuine Ziptrak® blinds in Singapore and Malaysia. DBT also provides a limited warranty on its recommended fabric as a token of confidence in our stringent selection process. For more information about the hardware and fabric warranty, please visit: https://www.sg.ziptrak.com/warranty/
Please contact the authorised retailer who installed your Ziptrak® system in the event of any queries or warranty claims. Each retailer has its own service warranty period and conditions that consumers should be aware of, before deciding to engage a retailer or vendor for the installation of their Ziptrak® in Singapore. All costs related to the installation and reinstallation of the Ziptrak® blinds covered by this service warranty depends on the individual coverage provided by your retailer.
Outdoor Installation
What type of surfaces can the blinds be mounted to?
Generally, most installers will be comfortable installing onto wood, steel, brick and concrete surfaces.
Your Ziptrak® installer will be able to provide you with a customised solution for mounting Ziptrak® blinds. If you are in an area susceptible to high winds or are looking for a very robust installation, make a note to request that stainless steel rivets be used to fix the track to the bracket channel.
There is a range of mounting options available for discrete and modern installations. Ziptrak® offers the most flexible and innovative system on the market, making it perfect for simple or complex installations.
I live in a condominium. Can I install Ziptrak® blinds on my balcony?
Many Ziptrak® blinds have been installed in Singapore homes, to provide a fully protected living space. Since Ziptrak® became available in Singapore, track-guided blinds have become a very frequent sight at balconies, patios and roof terraces, especially in condominiums, across the island.
If you live in a condominium, do check with your Managing Agent (MA) or MCST, on the type of installations they allow and the colours they’ve specified for blinds.
Can I install invisible grilles with Ziptrak® blinds, on my balcony?
Yes, you can. Ideally, invisible grilles should be installed just within the railing, leaving at least 50mm of tiled kerb space for the installation of Ziptrak® blinds.
Do let your invisible grille installer know that you will be installing blinds so that they can leave adequate space on the railing kerb for the Ziptrak® installation.
If there isn’t enough space on the kerb to accommodate the blinds, your Ziptrak® installer can easily install a kerb extension. Kerb extensions will not be necessary if you have or intend to install decking. We advise discussing your options with an authorised retailer.
Should I install Ziptrak® blinds before or after the invisible grilles have been installed?
It’s best to install invisible grilles first, as the presence of blinds may hinder the installation of invisible grilles.
I don’t intend to install invisible grilles now, but I want the option of installing them in the future. What should I do?
Let your authorised retailer and installer know, so that they know to leave a minimum space of 30mm to allow for future installation of invisible grilles.
You may wish to get assurance from the invisible grille company that they will exercise care not to damage the Ziptrak® blinds during their installation.
I have decking installed. Is it possible to install Ziptrak® blinds?
Yes, Ziptrak® blinds can be installed on top of the decking; although a concrete surface is preferred.
To prevent future changes to the decking from affecting the blinds, ask your installer to ensure that Ziptrak® blinds remain independent of the decking during your site consultation.
I plan to install decking. Should I install Ziptrak® blinds before or after the decking has been installed?
Both are possible. We recommend installing Ziptrak® blinds first so that the decking and blinds remain independent of each other. The decking can be done in a way that accommodates the posts and tracks.
If your decking company can contour the wood to follow the outline of the installed vertical Ziptrak® posts and track, this would be ideal.
It is important that the top surface of the decking is levelled. This is because the bottom bar of the Ziptrak® system will be levelled. If the decking follows the natural water gradient of the balcony (usually a slight diagonal angle), there will be a slight gap between the bottom bar and the decking, when the blinds are closed.
My balcony has a very small gap on the side. Can I install Ziptrak® blinds there?
Ziptrak® blinds can be installed in an area as narrow as:
- 450mm for a manual system with a maximum height of 2600mm for widths below 600mm, and
- 800mm for a motorised system.
For anything narrower, a fixed fabric panel can be installed to provide protection from the elements. Do note that this panel will not be movable
Is the Corner Post necessary?
To ensure an installation that’s strong and sturdy, even in high wind conditions, all tracks are affixed to posts or walls. For corner or angled installations, in particular, the tracks will be affixed to a post at the corner.
If you prefer not to have a post, a removable post can be an option. To lower your blinds, simply slot the post back in place, and then lower your blinds. Do note that removable posts are only recommended with manual blinds and on ground floor units.
I have a canopy. Is it possible to install Ziptrak® blinds?
Most canopies are sturdy enough to support the installation of Ziptrak® blinds. Your authorised retailer will be able to determine this during the site consultation.
I have a retractable awning. Is it possible to install Ziptrak® blinds?
Unfortunately, it is not possible to mount Ziptrak® blinds onto a retractable awning.
However, a workaround would be to have a fixed steel frame installed under the retractable awning. It should also be independent of the awning. The Ziptrak® blinds can then be mounted onto this frame. Do note that there will be a gap between the retractable awning and the frame that the pelmet is mounted to. Therefore, some water may enter through that gap during rainstorms.
I have a false ceiling. Is it possible to install Ziptrak® blinds?
Yes, it is possible. Ziptrak® blinds can also be mounted to other concrete surfaces like the wall if the ceiling is not suitable. Your authorised retailer will be able to better advise you after a site consultation. If the blinds need to be mounted onto the ceiling, they may reinforce the ceiling, prior to installation.
Indoor Blinds
Can I leave my windows open and have the Ziptrak® Interior blinds down?
If I require two panels, how thick will the middle post be?
How wide and thick (depth) is the track?
Can Ziptrak® Interior be concealed? How much space do I need to leave at the top to allow for servicing?
While it is possible to conceal the Ziptrak® system without its pelmet within a ceiling pelmet, if your aim is to achieve optimal blackout using the ZTI system, it is recommended to follow the original Ziptrak® Interior pelmets and installation methods. You have the option to hide the Ziptrak® Interior Pelmet in a ceiling recess, but ensure there is adequate space for the pelmet cover to move freely. Please consult the recess depth table:
- 75mm Pelmet for systems up to 2m wide: 130mm
- 95mm Pelmet for systems ranging from 2.01-3m wide: 170mm
- Twin 75mm Pelmet for systems up to 2m wide: 240mm
- Twin 95mm Pelmet for systems ranging from 2.01-3m wide: 280mm
- 165mm Pelmet: 330mm
If I go for blackout fabric, will it block out 100% of all light?
The Ziptrak® Interior System excels in providing extreme blackout functionality. Through numerous installations, we have determined that the key factor influencing blackout effectiveness is the choice of fabric. The secret lies in selecting the right BlackOut Fabric, as not all blackout materials are designed to achieve 100% blackout capability. This undiscovered potential persists due to the absence of any existing system in the market that matches the complete blackout capabilities inherent in the system itself, highlighting the significance of fabric selection in enhancing blackout performance. Naturally, site conditions also play a crucial role in this regard.
Our selection of blackout fabrics prioritizes quality, texture, color, and style to cater to diverse interior preferences. We have identified that only a select few fabrics, particularly those within our special range and darker shades, possess the extreme blackout capabilities sought after. If achieving full blackout is your main priority, we recommend choosing exclusively from the designated range indicated in our blackout fabric list.
How do I clean the fabric? What maintenance is required for the fabric?
What maintenance is required for the Ziptrak® Interior system? And how often?
Can I use Ziptrak® Interior as projector screen? Which fabric should I select?
What is the maximum width and height for a single Ziptrak® Interior panel (single slim installation)?
The maximum width and height for a single Ziptrak® Interior Panel is 3m wide by 3m height.
Indoor Installation
I have an L-shaped installation. Do I need a post at the corner? If so, how thick will that post be?
What's the difference between the Duo and Twin installation and when should I choose Duo and twin installation?
Duofit and Twinfit are designed for different site conditions. A Duofit system consists of two blinds that fit into a single 165mm pelmet, bringing the two layers of fabric close to the window panes. This system has a lower height limit compared to the Twinfit system.
On the other hand, the Twinfit System also comprises two blinds, but in a back-to-back configuration of two Slim Pelmet Systems. This setup positions the two layers of fabric away from the window panes, which can be necessary to accommodate protruding handles.
To determine which option best suits your home, consult with your Ziptrak® Interior Specialist for personalized guidance.
If I go for Duo installation, how thick will the installation be (depth)?
I have grilles at my window. Can I still install Ziptrak® Interior?
Yes you can.
My windows have handles that protrude inwards. Can I still install Ziptrak® Interior?
Yes you can. We have designed a solution specifically for this situation. Please refer to your Ziptrak® Specialist for more detail.
Is Ziptrak® Interior suitable for bathrooms and kitchen?
No it is not.
Methods of Operation
What are my options?
Ziptrak® outdoor blinds are offered with either manual or motorised operation.
However, if you opt for a Ziptrak® outdoor blind with clear PVC skin, the manual option is recommended.
Is the manual option cumbersome?
Not at all! Ziptrak® blinds are designed to be easy to use. Simply push down, pull up, leave it any height and walk away. It’s light and easy to use, and a few seconds is all it takes. No need to bother with cords, zips, cranks or even motors.
This is the preferred option for those looking for low-maintenance and eco-friendly products.
Can I have motorised Ziptrak® blinds?
Yes. With your choice of Somfy or Dooya motors, you can integrate the operation of motorised blinds with smart home automation apps.
Motorisation is the preferred method of operation if your blind is installed in a difficult-to-reach location or regularly operated by individuals whose mobility is challenged. It is also typically preferred by businesses needing to operate a large number of blinds at once.
We do not recommend motorising Ziptrak® blinds with clear PVC skins.
If I install manual Ziptrak® blinds, is it possible to change them to motorised blinds in the future? What are the fees?
Absolutely! Briefly put, this involves dismantling the blind, replacing the SuperSpring® with the motor, reinstalling the blind and making the electrical connections.
As the fees will depend on a variety of factors, please approach our authorised retailers for a quote.
How does the obstacle detection feature work in my motorised blinds?
When confronted with strong wind affecting your motorised blind, it may trigger the obstacle detection feature designed to safeguard your blind fabric from potential damage. Here’s what you can do if you encounter this situation:
1.Apply pressure at the center of the fabric to alleviate tension on the side splines.
2.Allow the strong wind to diminish naturally.
3.Reduce the wind tunnel effect by closing your balcony sliding door before attempting to close the motorised blind again.
Following these steps can help mitigate the impact of strong winds on your motorised blind system and ensure its proper functioning.
If I install motorised Ziptrak® blinds, is it possible to change them to manual blinds in the future? What are the fees?
Absolutely! Briefly put, this involves dismantling the blind, replacing the motor with an appropriately-sized SuperSpring®, and reinstalling the blind.
As the fees will depend on a variety of factors, please approach our authorised retailers for a quote.
My motorised Ziptrak® blind has suddenly stopped working. What can I do?
Motors offered with Ziptrak® blinds offer two protection mechanisms – obstacle detection and heat sensors.
Motors equipped with obstacle detection will also halt operation when it detects pressure against the blinds. This includes wind pressure. When this happens, simply wait for the wind to relent before operating your blinds again. Do refrain from trying to operate the blinds continuously, as the heat sensor will kick in to avoid motors from overheating.
The motor is designed to be operated continuously for up to 4 minutes. Beyond that, the motor will stop functioning for about 15 – 20 minutes to prevent the motor from overheating and allow it to cool down. If the blind cannot be operated after 20 mins, do contact your retailer for assistance.
If my motor stops working, can I move my blind manually?
If you have motorised blinds, you cannot move your blinds manually. The blind will have to remain in its current position until the motor is working again.
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