Thank you for investing in genuine Ziptrak®
We’ve built our blinds to withstand even the harshest conditions, and trust that it will bring you many years of enjoyment.
Thank you for investing in genuine Ziptrak®
We’ve built our blinds to withstand even the harshest conditions, and trust that it will bring you many years of enjoyment.
General Product Warranty Terms and Conditions
Ziptrak® blinds are fully guaranteed against defective materials, manufacturing and fabrication defaults. This warranty is provided in Singapore by Durablinds Trading Pte Ltd (hereby referred to as “DBT”), the exclusive distributor of genuine Ziptrak® blinds in Singapore and Malaysia.
Please contact the authorised retailer who installed your Ziptrak® system in the event of any queries or warranty claims. This information should be found in your User Guide or your purchase receipt.
Each retailer has its own service warranty period and conditions that consumers should be aware of, before deciding to engage a retailer or vendor for the installation of their Ziptrak® in Singapore. All costs related to the installation and reinstallation of the Ziptrak® blinds covered by this warranty depends on the above-mentioned service warranty provided by your retailer. DBT reserves the right to levy a charge to service your warranty if your retailer is unable to.
- Please register your warranty.
- This warranty is given to all genuine Ziptrak® blinds installed by an authorised dealer operating in Singapore only. For a list of authorised dealers, please refer to our Find a Retailer page.
- Only DBT’s authorised installers are authorised to conduct repairs / related services during the warranty period.
- DBT’s liability under this warranty is limited to repairing and / or replacing defective parts, with the least possible delay. The warranty does not cover any losses and damages caused directly or indirectly by the product (including personal injury).
- No person, dealer, or company is authorised to change, modify or extend the terms of these warranties in any manner.
- The damaged components that are replaced shall be retained by DBT.
- If the buyer resells any Ziptrak® products to another user, as the result of a sale of property, it shall include all the provisions of this warranty in such resale. DBT’s responsibility to any such third party shall be no greater than DBT’s responsibility under the warranty of the original buyer.
- DBT reserves the right to replace or substitute with parts of equivalent properties should the original part get discontinued.
- DBT reserves the right to reject warranty claims, or charge for parts, under the following circumstances:
- The blind system has not been installed, maintained or operated in accordance with the instructions given in our User Guides.
- The defect is caused by fire, lightning, electrical disturbance, negligence, accidents and/or other natural disasters.
- The blind has been installed or is being operated without genuine Ziptrak® or fabricator-provided parts.
- The product has been dismantled or returned with clear evidence of abuse or other damage.
- Deterioration of appearance, such as scratches and fading as a result of normal wear and tear which does not affect the performance of the blinds.
- For any alteration or replacement to any parts of the blind, the buyer shall enjoy warranty no longer than the original warranty period. For any paid replacements or alterations after warranty period (example: fabric or motor), the buyer shall enjoy a 12-month product warranty.
Ziptrak® Outdoor Blinds
| Product / Component | Product Warranty Duration | Exceptions |
|---|---|---|
|
Ziptrak® Outdoor SuperSpring (purchased on or after 1 Jan 2020) |
10 Years |
Excludes Mini Spring (450mm to 600mm in width) |
|
Ziptrak® Outdoor SuperSpring (purchased before 1 Jan 2020) and Mini Spring |
5 Years |
|
|
Ziptrak® Outdoor Aluminium and Components |
5 Years |
|
|
Ziptrak® Outdoor Top, Bottom and Side Splines |
5 Years |
|
|
Add-on item: Somfy® Maestria 50 RTS* |
5 Years |
|
|
Add-on item: Somfy® Bridge |
1 Year |
|
|
Add-on item: Somfy® Weather Sensors |
1 Year |
|
|
Add-on item: Dooya® Sensitivo/Pro Sensitivo* |
5 Years |
|
|
Add-on item: Dooya® Bridge |
1 Year |
|
|
Add-on item: Dooya® Weather Sensors |
1 Year |
|
|
Add-on item: Pull Sticks |
1 Year |
|
|
Add-on item: Removable Post Set |
1 Year |
|
|
Add-on item: Remote Controls and Wall Switches |
1 Year |
|
*In a side-by-side installation of motorized blinds, there may be a variance of up to 7% in terms of the bottom bar travelling speed even between blinds of similar sizes and identical motor specifications. Such a situation is not covered under this warranty.
This occurrence is normal across all brands of motors and does not impact the overall performance of the blinds. In addition, factors such as non-uniform wind load on the fabric surface may further contribute to this variance in the speed of movement of the blinds.
Limited Warranty on Fabricator-Recommended Fabric
DBT also provides limited warranty on its recommended fabric as a token of confidence in our stringent selection process, with the following additional terms and conditions:
All fabric manufacturing defects requiring the replacement of fabric must be reported to your Retailer within the first month of your blinds’ installation.
In addition, this limited warranty covers deformation in the mesh configuration, strength and colour changes for the following duration:
| Fabric | Limited Warranty Duration |
|---|---|
|
Ziptrak® PolyWeave |
5 Years |
|
Ziptrak® FiberWeave |
5 Years |
|
Ziptrak® RainOut™ Frosted (a)(b)(c)(d) |
5 Years |
|
Ziptrak® RainOut™ Blackout (d) |
5 Years |
|
Ziptrak® ClearView™ PVC |
2 Years |
|
Ziptrak® Projector White |
2 Years |
This warranty does not cover damage to the material as a result of dust, dirt and mould formation due to lack of proper maintenance, or from impact from any external sources. It also does not cover normal wear and tear, including slight fading.
(a) The weave-side of the fabric is intended to be installed face in and the membrane-side to face out. All installations with weave side facing out will not be covered under any fabric warranty.
(b) Spots or specks of not more than 4mm size found on the fabric are not defects as such specks do not affect the performance of the blind.
(c) Streaks of lighter or darker shades of lines are inherent in the nature of the fabric and may appear more prominently on lighter colour selections.
(d) Slight light seepage may be expected in some colour selections. Minor pinholes may become visible over time. Your retailer’s skilled technicians may be able to offer an on-site touch-up by using acrylic paint to cover the pinhole(s). Charges may apply.
Ziptrak® Interior Blinds
| Product / Component | Product Warranty Duration |
|---|---|
|
Ziptrak® Interior Components and Parts |
2 Years |
|
Ziptrak® Interior Spring Set, including Idler |
2 Years |
|
Ziptrak® Interior Top, Bottom and Side Splines |
2 Years |
|
Add-on item: Somfy® Sonnese Motor* |
2 Years |
|
Add-on item: Dooya® Motor* |
2 Years |
|
Add-on item: AOK Tubular Motor* |
2 Years |
|
Add-on item: Somfy® Bridge |
1 Year |
|
Add-on item: Dooya® Bridge |
1 Year |
|
Add-on item: AOK Bridge |
1 Year |
|
Add-on item: Remote Controls |
1 Year |
|
Add-on item: Wall Switches |
1 Year |
|
Add-on item: Pull Sticks |
1 Year |
*In a side-by-side installation of motorized blinds, there may be a variance of up to 7% in terms of the bottom bar travelling speed even between blinds of similar sizes and identical motor specifications. Such a situation is not covered under this warranty.
This occurrence is normal across all brands of motors and does not impact the overall performance of the blinds. In addition, factors such as non-uniform wind load on the fabric surface may further contribute to this variance in the speed of movement of the blinds.
Limited Warranty on Fabricator-Recommended Fabric
DBT also provides limited warranty on its recommended fabric as a token of confidence in our stringent selection process, with the following additional terms and conditions:
All fabric manufacturing defects requiring the replacement of fabric must be reported to your Retailer within the first month of your blinds’ installation.
In addition, this limited warranty covers deformation in the mesh configuration, strength and colour changes for the following duration:
| Fabric | Limited Warranty Duration |
|---|---|
|
Ventimesh® |
2 Years |
|
Sheer Range |
2 Years |
|
Lush Range |
2 Years |
|
Blackout Range (a) |
2 Years |
This warranty does not cover damage to the material as a result of dust, dirt and mould formation due to lack of proper maintenance, or from impact from any external sources. It also does not cover normal wear and tear, including slight fading.
(a) All black out selections have coating(s). Slight light seepage or occasional pinholes are normal. Your retailer’s skilled technicians may be able to offer an on-site touch-up by using acrylic paint to cover the pinhole(s). Charges may apply.
Customisations
| Customisations | Limited Warranty Duration |
|---|---|
|
Wood Grain Powder Coating |
2 Years |
|
Architectural Adhesives |
2 Years |
This warranty does not cover damage to the powder coat / adhesive as a result of dust, dirt and mould formation due to lack of proper maintenance, or from impact or scratches from any external sources. It also does not cover normal wear and tear, including slight fading.
